Privacy Policy

1. Information We Collect

A. Information You Provide

When you use David Returns, you may provide us with the following information:

• Contact Information: name, email, phone number
• Pickup Details: pickup address, package details, return location
• Account Information (optional): username, password, membership status
• Payment Information: processed securely through our payment partner (e.g., Stripe). We do not store full credit card numbers.
• Support Requests: messages or communications when you contact us

B. Information Collected Automatically

When you visit our website or use our app, we may automatically collect:

• Device information (browser, operating system)
• IP address
• Cookie and tracking data
• Usage data (pages visited, actions taken)

This helps us improve service performance and user experience.

C. Information from Third Parties

We may receive information from:

• Payment processors (confirmation of payment or subscription status)
• Shipping carriers (UPS, USPS, FedEx) for package updates
• Analytics tools (Google Analytics or similar)

2. How We Use Your Information

We use your information to:

• Provide and manage pickup and return services
• Communicate updates (pickup confirmations, drop-off notices, reminders)
• Process payments and membership plans
• Improve our website, operations, and customer experience
• Detect and prevent fraud or misuse
• Respond to customer support inquiries

We do not sell your personal information.

3. How We Share Your Information

We may share your information only with trusted partners necessary to deliver our service:

• Shipping carriers (to complete your return)
• Payment processors (Stripe or similar)
• Service providers (SMS providers, email tools, analytics)
• Legal authorities if required by law

We do not share your data with advertisers or unrelated third parties.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted payment processing
• Secure data storage
• Limited employee access
• HTTPS encryption across our site

However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold
• Update or correct your information
• Request deletion of your data
• Opt out of promotional messages
• Disable cookies in your browser

To exercise these rights, contact us using the information below.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our service
• Comply with legal obligations
• Resolve disputes
• Maintain business records

You may request deletion of your account or data at any time.

7. Children's Privacy

David Returns does not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of the policy.

Continued use of our service after changes means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, you can contact us at: